Reconcile the account
Connect PIX, boleto, invoice, customer, and prior-conversation context before sending a message.
Use case · Brazil · Collections
Coordinate the collection. Keep the concession human.
Bring PIX, boleto, account history, and governed WhatsApp follow-up into one collections rhythm with clear negotiation limits.
The pressure
Collections work crosses payment records, customer context, promises, and messaging channels. A routine reminder is low risk; a discount, extended term, or negative-credit action can create financial and reputational consequence.
The intended shift
An illustrative Novumon workflow prepares the next appropriate step, keeps communication grounded in the account record, and stops every meaningful concession for review.
The workflow
One brief. A coordinated sequence.
Prepare the next contact
Choose the appropriate approved template, timing, language, and payment path for the current account state.
Escalate the negotiation
Route concessions, extended terms, disputes, and consequential credit actions to a person with the full record attached.
Work returned
Useful artifacts, not more open loops.
Collections queue
Accounts ranked by status, value, promise history, and the next responsible action.
Governed message
A channel-appropriate draft grounded in the account and current policy.
Negotiation request
The proposed concession, financial impact, alternatives, and decision deadline.
Human control boundary
This is an illustrative workflow. Production use depends on approved Meta and payment integrations, local legal review, security controls, and qualified human authority. Concessions and negative-credit actions never proceed automatically.
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